Vacancy : Operations Systems Specialist -Partners In Health (Deadline July 2024)
Vacancy : Operations Systems Specialist -Partners In Health (Deadline July 2024)
Operations Systems Specialist (Liberian National Only)
Position Overview:
The Operations Systems Specialist plays a key role in ensuring the Partners In Health (PIH) operations team can provide timely, efficient, and high-quality support for the delivery of care in Liberia. The Specialist will support and train Liberia-based users of PIH’s software systems for operations management, including PIH’s Logistics Management Information System, OpenBoxes. This role involves providing training and user support for all PIH Liberia users of OpenBoxes, developing training materials, collecting and documenting user feedback, testing new features, and supporting implementations of the software or new modules at facilities in Liberia. The Specialist will collaborate with the global support team and users in Liberia to identify and implement areas for improvement.
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Location: Maryland, Harper City, Liberia
Employment Type: Full-Time
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Description
Position Title:
Operations Systems Specialist
Reports to:
Director of Operations
Department:
Operations Department
Liaises with:
Supervises: N/A
Work Location:
Maryland, Harper City
Employment Type:
Full-Time
In addition to supporting the use of OpenBoxes, the Specialist will assist PIH-SL operations team members with optimizing the use of other electronic systems such as Microsoft Office 365 and CMMS work order software system. The Specialist will also partner with PIH’s Monitoring and Evaluation (M&E) team to implement data quality measures and data analysis using operations data to inform decision-making.
Essential Duties and Responsibilities:
Administratively: OpenBoxes Administration and Support (30%):
- Act as the PIH-SL team’s primary administrator of OpenBoxes, including but not limited to:
- Monitor the OpenBoxes helpdesk and respond promptly to all bug reports or requests for assistance.
- Configure the software as requested, including creating new users, locations, and products.
- Regularly solicit feedback from users across all PIH-supported facilities in Liberia, and send feedback to the OpenBoxes global support team.
- Analyze OpenBoxes data to proactively identify and lead opportunities for improvement through user training and data management/cleaning.
OpenBoxes Training and Documentation (40%):
- Develop an onboarding plan for new users of OpenBoxes.
- Manage the training of new users in OpenBoxes, and conduct regular refresher trainings for all users.
- Support the development of training documentation for OpenBoxes globally by documenting features in the OpenBoxes wiki and developing short training videos.
Technically:
Software Testing and Implementation (10%):
- Assist with configuration and testing of new features.
- Prepare data imports for implementation of OpenBoxes at new facilities.
- Create implementation work plans and travel to implement OpenBoxes or new features at PIH-supported sites in Liberia.
General Operations Systems Support (20%):
- Provide user support for digital tools used by operations team members, including Microsoft Teams and PowerBI.
- Support the implementation of new software systems within the operations team as needed. This could include systems related to biomedical and facilities maintenance and medication dispensing.
- Ensure electronic systems are well-integrated into daily operations processes.
- Ensure PIH stakeholders outside of the operations team understand how operations systems align with and support their work.
- Promote the use of operations data for decision making by working with PIH leadership and M&E colleagues to conduct and use data analyses.
Qualifications:
Required:
- Combined 6-8 years of experience and education (post-secondary degree counts towards education) in supply chain, operations, informatics, or a similar field, including at least 1-2 years of experience providing training and user support for software.
- Experience with Enterprise Resource Planning (ERP) systems or Logistics Management Information Systems (LMIS) or proven ability to learn new software quickly.
- Advanced Excel skills.
- Strong analytical skills and demonstrated success in solving problems creatively.
- Exemplary interpersonal and communication skills; ability to collaborate effectively with culturally diverse staff across departments and countries.
- High attention to detail and ability to respond to changing priorities.
- Ability and willingness to travel within Neno District as needed to remote areas with limited infrastructure development interest in social justice and health equity.
You may also be eligible for:
Preferred:
- Experience managing and analyzing large data sets.
- Experience with IT, tech support, software development, or software implementation.
Organizational Profile:
Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our services are based on our partnerships with the Governments and Ministries of Health and support education, training, and mentorship of healthcare workers and students as pillars of health system strengthening.
PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Liberia, and the Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.
Our Work In Liberia:
Partners In Health (PIH) began supporting the government of Liberia in response to the Ebola epidemic in October 2014. Recognizing the need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health (MOH), guided by the principles of our emergency response and our work globally: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. PIH is committed to supporting the delivery of comprehensive health services in Liberia, from the community level to the health center and referral hospitals.
Prevention of Sexual Exploitation and Abuse:
At Partners In Health, we are committed to ensuring that those who benefit from our work—including our patients, families, and community members—as well as our staff, are treated with dignity and respect and protected from sexual exploitation, abuse, and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partner In Health’s PSEAH policy. Partners In Health will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Social Justice:
We are a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We strive to ease suffering by placing patients at the center of all care, bringing the benefits of modern medicine to all.
Method of Application:
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